The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Service Representative
Contract to Hire: Phoenix, Arizona, US
Salary Range: 21.00 - 23.00 | Per Hour
Job Code: 370726
End Date: 2026-08-26
Days Left: 3 days, 4 hours left
Position Details:
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Job Title : Customer Service Representative 2
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Industry: Banking / Financial Services
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Job Type: 100% ONSITE
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Job duration: 6+ Months (Potential Extension/Conversion)
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Location: Phoenix, AZ 85027
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Work Days: Monday - Friday (8 AM- 5 PM PST)
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Pay Range: $21-23/hour
Role Description:
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Handle 40–60 inbound calls daily. (up to 60+ on busy days)
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Verify customer identification to mitigate risk.
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Maintain call quality and accuracy standards.
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Candidate should be open to feedback and continuous improvement.
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Emphasis on adaptability and system navigation efficiency.
Ability to understand and triage customer issues such as:
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Declines & Transaction Issues
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Credit Limits & Spending Power
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Payments & Billing Questions
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Statement & Transaction Disputes
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Fraud Alerts & Account Security
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Rewards, Benefits, & Program Questions
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Account Maintenance & Administrative Changes
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
Job Requirement
- Customer Service
- Customer Support
- Customer Care
- Call-Center
- Inbound calls
- Outbound Calling
- Call Center Rep
- Fraud Representative
- Transactions
- Card Services
- Chat Support
- Customer Liaison
- Customer Advocate
- Customer Advisor
Reach Out to a Recruiter
- Recruiter
- Phone
- Indranil Kundu
- indranil.kundu@collabera.com
Apply Now
Apply Now
