Position Details:

• Job Type: Hybrid – Tue-Thurs in office (Mon and Fri Work From Home)
• Client:     Banking
• Job Title:   Customer Service Specialist
• Location: Tempe, AZ 85288 
• Duration:  3 months initially; likely extension to 6+ months, with potential FTE conversion
• Schedule: Mon-Fri: Basic Business hours
• Start date: ASAP - Apply Now!
• Pay-range: $22-23/hr

Note: Bilingual Spanish/English : Fluent in both the Languages.

Job Description:

• Participate in or provide support for low complexity initiatives within Customer Service.
• Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Customer Service.
• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements.
• Provide information to client personnel in Customer Service.

Required Qualifications:

• 6+ months Customer Service, Sales, Financial Services, or Contact Center experience.
• Strong communication, customer service, and sales skill.
• Outbound calling and lead/pipeline management experience.
• Strong organization, multitasking, documentation, and attention to detail.
• Stable employment history/proven job tenure.
• CRM experience; MS Excel skill preferred.
• Background in Customer Success, Sales Support, Business Banking, Client Services, Loan Processing, Account Management, or Operations/Referral Coordination.
• Experience with underwriting, contracts, documentation, or customer handoffs.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.