• Unpacking boxes safely and sorting the returned products accordingly by product lines. Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
• The Technician will document complaint investigations in the Complaint Handling System.
• The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
• Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.

•  Proficient computer skills to navigate Internet programs used, basic MS Office skills and be able to read, write and comprehend English.
• Good documentation skills are a must.
• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
• Ability to focus while performing repetitive and routine investigations is a must

• Experience in Medical Device / Biotech Industry with a Technical Background is preferred.
• Knowledge of Electronic Troubleshooting is preferred.
• Ability to work in a team setting is a plus. 
• Ability to follow written work instructions of SOP’s is required. • Good documentation skills are a must. • Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job. Ability to focus while performing repetitive and routine investigations is a must. 
• Great fit for workers with Inspection and Quality experience.

• Minimum education required is H.S. Diploma or equivalent (such as GED) with technical experience.
• Recent college graduates with a Bachelor’s degree are an ideal fit for this entry level position 

Pay Range- $23 to $28 Per hour

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.