• Monitor and manage freight movement across client's transportation network, ensuring on-time pickup and delivery while resolving transportation disruptions in real time.
• Serve as the primary point of contact for carriers, drivers, rail partners, and internal teams by providing timely communication, troubleshooting issues, and delivering exceptional customer service.
• Research transportation issues using internal systems, analyze operational data and trends, and support reporting to improve network performance and customer experience.
• Partner with cross-functional teams to create repair requests, monitor load execution, and coordinate solutions that minimize delays and maintain operational efficiency.
• Thrive in a fast-paced, high-volume operations environment while adhering to schedules, supporting peak business demands, and making data-driven decisions to keep freight moving efficiently.

• 1+ years of customer service, call center, transportation, logistics, or supply chain experience.
• Strong communication, problem-solving, and organizational skills.
• Experience using MS Office (Outlook, Excel, Word) and working with multiple computer systems.
• Ability to work a flexible schedule, including nights, weekends, holidays, and overtime as needed.
• Comfortable working in a fast-paced, high-volume call center or operations environment.
• High school diploma or equivalent.

• Transportation or supply chain operations experience.
• Experience supporting carriers, drivers, or logistics partners.
• Experience analyzing operational data and identifying trends.
• Experience working cross-functionally with multiple internal and external stakeholders.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).