Job Title: IT Client Support Associate – Entry-Level IT Opportunity

Location: Chandler, AZ
Work Arrangement: Hybrid
Client Industry: Fortune 500 Tech Client
Duration: 18 Months
Schedule: Monday to Friday, 8 AM – 5 PM Arizona Time

About the Role

We are seeking customer-focused professionals interested in building a career in IT and Technical Support. This is an excellent opportunity for someone with strong customer service skills who wants to expand their technical knowledge through structured training and hands-on experience.

The role provides in-house technical training, along with real-time support from experienced peers and subject matter experts.

Key Responsibilities

Provide first-line technical support through phone and live chat
Assist internal customers with MS applications and proprietary systems
Manage multiple live chats while maintaining service and quality standards
Troubleshoot basic hardware, software, and connectivity issues
Accurately document incidents and tickets for escalation to second-line support
Deliver excellent customer service and maintain strong attention to detail
Work collaboratively with global teams and technical subject-matter experts
Consistently meet customer service, quality, and productivity targets

What We’re Looking For

Recent grads or people looking to go into IT
Excellent customer care and communication skills
Strong written communication skills
Ability to multitask and prioritize effectively
Comfortable working in a fast-paced environment
Strong teamwork and relationship-building skills
Ability to consistently meet performance and quality goals
Familiarity with Windows 10/11 environments

Compensation

Hourly Rate: $23 – $25 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.

Ready to Apply?

Apply now or reach out to Rishabh Diwan at (+1 973 433 5886) or rishabh.diwan@collabera.com for more information. We look forward to speaking with you!

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The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.