• Lead, assign, and monitor the daily work of the Accounts Receivable team, including coaching staff, providing performance feedback, and ensuring work is completed accurately and on time.
• Oversee daily billing, payment/remittance processing, customer account maintenance, delinquent account procedures, and authorized account adjustments, refunds, and cancellations.
• Coordinate collection activities and manage relationships with third-party partners, including water providers, billing/print providers, and collection vendors, while monitoring service and performance.
• Resolve complex or escalated customer account issues and identify opportunities to improve Accounts Receivable policies, procedures, and operational processes.
• Maintain financial records and reporting, support budget preparation, and assist with testing and implementation of upgrades to billing, collections, and other financial systems.

• Associate degree or 60 college credit hours in Business Administration, Accounting, or a related field, plus at least 1 year of supervisory or team lead experience; OR at least 4 years of Accounts Receivable experience in lieu of the education requirement.
• Strong working knowledge of Accounts Receivable operations, including billing, payment processing, account reconciliation/maintenance, delinquent accounts, and collection practices.
• Previous experience leading or supervising employees, including assigning work, monitoring performance, coaching team members, and managing day-to-day operations.
• Strong analytical and problem-solving skills with the ability to interpret financial data, resolve complex account issues, and identify opportunities for process improvement.
• Strong written and verbal communication skills, organizational ability, and proficiency with Office and computerized billing, collections, or financial systems.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.