Pay Range - $46- $50/hr

Title - Client Services Prog/Proj Manager

Daily Responsibilities

• Manage customer service requests, network implementations, MACD activities, and infrastructure projects from initial intake through implementation and closure.
• Receive requests through ServiceNow, perform service/site qualification, place network orders within AT&T Business Center and other AT&T systems, and manage them through delivery.
• Develop and manage project plans, milestones, dependencies, testing, implementation, and turn-up activities while proactively addressing risks, issues, delays, and escalations.
• Coordinate across customers, AT&T teams, engineering, sales/account teams, and vendors, providing project updates and maintaining alignment throughout delivery.
• Maintain accurate CMDB, inventory, asset, circuit, hardware, and service records, and support billing activities and issue resolution.
• Maintain and utilize Excel, SharePoint, Outlook/group mailboxes, ServiceNow, and reporting tools to track projects, orders, metrics, and operational activity.
• Support reporting, documentation, process improvement, and data analysis to improve service delivery, operational efficiency, and customer experience.

Must Haves

• Minimum 3 years of relevant experience.
• Intermediate-to-advanced  Excel and SharePoint skills, including experience working within advanced tracking environments involving automation, macros/VBA, SharePoint integrations, and Power Automate.
• Strong Outlook skills, including experience working with group/shared mailboxes.
• Project management experience.
• Ability to manage multiple priorities independently in a fast-paced environment.
• Strong critical-thinking, organizational, and customer-facing communication skills, with the ability to effectively coordinate across customers and stakeholders.

Plusses

• Quickbase experience.
• Power BI experience.
• PMI/PMP or Agile certifications.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.