Job Title-  QA CQ System Administrator

Contract- 6 Months

Location: Westbrook, ME

Hybrid: Minimum 2 day/week on-site, with additional day during initial ramp-up

Pay Range- $35-$40/hr

• User & Access Management: Execute day-to-day user provisioning, profile maintenance, and permission set configurations within ComplianceQuest.
• Production Support: Maintain system stability, address day-to-day administrative tasks, and manage system update rollouts.
• System Configuration: Perform routine platform administrative tasks and configuration updates for the ComplianceQuest Quality Management System (CQ).

• Data Analysis & Reporting: Run database queries and leverage tools such as Excel, JMP, and JIRA to analyze master data, evaluate application behavior, and validate output accuracy.
• Master Data Cleanup: Support master data management and ensure data integrity across the platform.
• Cross-System Awareness: Coordinate and track interactions with integrated enterprise systems, specifically SAP.

• Partnering & Escalations: Collaborate with internal project teams, broader quality program teams (7 total team members across 3 quality programs), enterprise IT, and external vendors who handle custom development and integrations.
• Operational Alignment: Assist in translating operational needs into actionable configuration updates and administrative workflows.

• Experience: 3+ years of progressive experience in application administration, technical systems support, or IT project delivery.
• Location / Hybrid Requirement: Must be local to Westbrook/Portland, ME, and able to work on-site at least 2 day per week (with increased on-site frequency during the initial ramp-up period).
• Technical Administration: Hands-on experience with user creation, permission sets, profile configurations, workflow maintenance, and system administration.
• Data Skill: Practical experience with master data analysis, database queries, Excel, and ticketing tools like JIRA.
• Communication & Problem Solving: Strong technical communication skill and problem-solving abilities to support non-technical stakeholders.

• ComplianceQuest & Salesforce Stack: Direct experience administering ComplianceQuest (CQ) or working within Salesforce platform architecture.
• Manufacturing / QA Environment: Familiarity with Quality Assurance (QA) administration, manufacturing systems, or regulated environments.
• Enterprise Stack Touchpoints: Basic understanding or experience working alongside SAP systems.

• IT IS: Hands-on application administration, user provisioning, permissions management, master data cleanup, and system update maintenance.
• IT IS NOT: A developer role (no Apex/coding, custom API builds, or heavy integration development—these are handled by external vendors and enterprise IT).
• IT IS NOT: A standard Salesforce CRM/Sales Cloud administrator role (you will be administering a Quality Management package built on Salesforce architecture).
• IT IS NOT: A pure non-technical Business Analyst role (heavy requirements gathering from earlier job descriptions has been streamlined into hands-on technical application support).

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.