• Serve as the first and second line of functional support for D365 Finance & Operations and Customer Engagement users, triaging incoming tickets and service requests through the ESS support queue.
• Perform routine system administration tasks including security role assignment, user provisioning and deprovisioning, and access reviews aligned with least-privilege and segregation-of-duties principles
• Assist with environment refreshes, sandbox-to-production promotions, and validation activities in partnership with technical teams.
• Deliver targeted refresher training and hands-on coaching to end users, super users, and new joiners across supported business units.

• Bachelor's degree in Information Systems, Business Administration, Accounting, Finance, or a related field, or equivalent practical experience.
• 3+ years of experience in application support, business/systems analysis, or ERP/CRM administration.
• 1+ years of hands-on experience supporting Dynamics 365 (Finance & Operations and/or Customer Engagement) or a comparable ERP/CRM platform.
• Tier 2/3 Functional Support

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.