• Own the reliability, availability, and performance of hosted diagnostic imaging and telemedicine applications running on AWS.
• Design, build, and maintain monitoring, alerting, and observability using Datadog and the AWS Console to detect and resolve issues before they affect customers.
• Manage and optimize core AWS infrastructure (EC2, RDS, ECS, SQS, S3, and related services), applying infrastructure-as-code practices for repeatable, auditable deployments.
• Build and maintain CI/CD pipelines in Jenkins for automated, low-risk deployment of releases and hotfixes.
• Lead incident response and root cause analysis for production issues; write and maintain runbooks and postmortems to prevent recurrence.
• Triage and resolve production escalations, fixing defects and shipping mini-releases with minimal customer disruption.
• Define and track SLIs/SLOs and error budgets for critical services, and use that data to help prioritize engineering work.
• Partner with development and product teams to build reliability, security, and scalability into new features from design through deployment.
• Participate in an on-call rotation, providing timely response to production incidents.

• 3+ years of experience in site reliability engineering, DevOps, or production systems support, ideally for cloud-hosted, customer-facing applications.
• Hands-on experience with AWS services (EC2, RDS, ECS, SQS, S3) and infrastructure-as-code tools (CloudFormation or Terraform).
• Experience with CI/CD tooling (Jenkins or similar) and automated deployment pipelines.
• Proficiency with monitoring and observability platforms (Datadog or similar) and building actionable alerting.
• Scripting and automation skills (Python, Bash, or similar) to reduce manual toil.
• Working knowledge of relational databases (Oracle, MySQL, SQL Server) and SQL.
• Strong troubleshooting and incident-response skills, with the ability to stay calm and methodical under production pressure.
• Excellent communication skills, both verbal and written, including the ability to translate technical issues to non-technical audiences.
• Ability to work independently and within cross-functional teams in an agile environment.

• BA/BS in Computer Science, Engineering, or a related field, or equivalent work experience.
• Experience with containerization and orchestration (Docker, ECS, or Kubernetes).
• Familiarity with Java/J2EE, .NET, or similar application stacks to support root-cause debugging.
• Experience handling raw image data or image files, or working in healthcare or other regulated environments.
• AWS certification (SysOps Administrator, DevOps Engineer, or Solutions Architect).
• Knowledge of Angular or React front-end stacks, useful for full-stack incident triage.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.