Role Overview

The Institutional & Retirement Billing team supports billing, revenue, receivables, and commission activities by ensuring account information, fee schedules, billing transactions, and payment data are accurate and processed within established service levels and controls.

Key Responsibilities

• Support account onboarding and maintenance by reviewing documentation, establishing billing setups, and maintaining accurate fee schedules.
• Validate billing information, account documentation, and payment data prior to processing.
• Research payment variances, billing discrepancies, rejected transactions, and other operational issues; follow up and resolve routine exceptions.
• Respond to client inquiries related to invoices, payments, receivables, and commission activity.
• Process and reconcile billing, revenue, receivables, and commission-related activities accurately and efficiently.
• Follow established procedures, controls, and service-level requirements while managing high-volume workflows.
• Understand end-to-end process flows, operational risks, controls, and upstream/downstream impacts.
• Partner with internal teams to resolve discrepancies and ensure timely completion of billing and payment activities.
• Maintain accurate records and support operational reporting and reconciliation activities.

Required Qualifications

• 1+ year of experience in financial operations, billing, accounting, banking operations, or a related operational environment.
• Experience executing operational processes while following established procedures, controls, and service-level requirements.
• Experience working with multiple systems and applications to complete transactions accurately and efficiently.
• Experience reviewing financial transactions, operational activity, or client documentation for accuracy and completeness.
• Experience working in high-volume environments while consistently meeting deadlines and service-level expectations.
• Strong MS Excel skills, including VLOOKUP/XLOOKUP, Pivot Tables, formulas, and data reconciliation.
• Working knowledge of general accounting and financial reporting principles.
• Strong analytical, problem-solving, organizational, and communication skills.
• High attention to detail and ability to identify and resolve discrepancies.