Job Title: Dispatcher
Location: Evansville, IN - 47711
Duration: 6 Months
Pay Range- $15-$20/hr

Schedule:
M-F 2pm-10pm CT (1400-2200) with rotating weekend shifts

Job Summary:
Monitors, dispatches and loads balance work orders to field personnel. Responds to requests on information and provides communication between customer service representatives and field personnel.

Essential Functions:
Answers the telephone and performs call-ahead request for field technicians.
Receives and dispatches non-emergency work orders to support daily and emergency operations
Dispatches orders via Mobile Data and Dispatching Solution
Monitors, routes, and documents work orders to service technicians; reviews backlogged work orders.
Coordinates daily operational requirements between internal and external stakeholders
Resolves scheduling concerns between the company’s Call Center, customers, and supervision to achieve optimum results.
Acts as liaison between the company, customers, state and local governmental agencies in an emergency situation.
Basic Qualifications:
Requires a high school diploma or GED.
Experience:
Requires one year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or at least one year of equivalent dispatching experience.
Competencies:
1. Business and Financial Acumen – Understand the impact actions and decision have on the bottom line of the enterprise.
Understand drivers of profitability.
Use resources efficiently.
Demonstrate an understanding of how day-to-day activities impact CNP bottom line.
Proactively look for and implement ways to reduce or contain costs where appropriate.
Knowledgeable of technology enhancements and the efficiencies it brings to company operations
2. Coaching and Development – Develop others’ capabilities to empower them to reach their potential.
Seek opportunities to get input from others for continuous improvement.
Provide honest and courageous feedback to others.
Seek out and be open to feedback from others.
Inspires, motivates and guides others toward achievement of growth and development goals
3. Collaboration – Eliminate boundaries and drive common goals.
Shares information proactively with others in order to achieve shared goals.
Collaborates openly with others as a team player to accomplish company/organization objectives.
Demonstrates understanding of the impact of own actions on other team members and/or other departments.
Demonstrates behavior that allows others to contribute to their full potential.
4. Connecting, Listening, and Sharing – Maintain open, active, two-way communication
Proactively share and seek out ideas with others.
Demonstrate openness and accessibility to others.
Share thoughts and feelings in a direct, genuine, and respectful way.
Demonstrate you have listened to and understand others’ points of view.
Actively seek diverse perspectives.
5. Customer Focus Through Service – Understand and exceed the expectations of internal and external customers
Deliver customer-focused strategies that build and sustain customer commitment and loyalty. Exceed internal and/or external customer's expectations.
Accept responsibility for the quality of service delivered.
Demonstrate commitment to continuous improvement of services.
Readily readjust priorities to pressing and changing customer demands.
6. Enterprise Mindset – Act in way that are best for the company as a whole
Clearly understand the impact and implications of decisions to the company.
Place organizational success above individual and team gain.
Focus on efforts that add significant value and align according to priorities.
Understand the big picture and the impact when executing plans and making decision.
7. Results Orientation – Reject the status-quo, find opportunities to improve and drive outstand business results
Drive for results consistent with the organization's vision, mission, and strategies.
Demonstrate curiosity by challenging assumptions and questioning processes.
Assess individual performance against a set of measurable criteria.
Hold self and others accountable for verifying results and living the values.
Demonstrate willingness to examine successes and failures in order to apply what was learned to improve individual performance.
Perform the duties and responsibilities of his or her position efficiently and effectively.
Manages one's own time, energy and abilities and leverages the use of technology for maximum performance.
8. Steadiness—Demonstrate strength, poise, and an appropriate presence.
Project credibility in adversarial situations.
Make decisions confidently and wisely, after considering alternative courses of action.
Handle conflict effectively.
Remain focused and positive during periods of transition or uncertainty.
Act to preserve relationships, even under difficult or heated circumstances.
Publicly model behavior that supports the vision and value.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.