The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Technical Support Specialist
Contract: Allen, Texas, US
Salary Range: 22.00 - 24.00 | Per Hour
Job Code: 372117
End Date: 2026-11-01
Days Left: 28 days, 1 hours left
- Technical Support Technician
- Location: Allen, TX 75002
- Work Arrangement: Onsite | Shift-Based | 24/7 Operations
- Pay Rate: $22–$24/hour
- Duration: 6–12 Month Contract-to-Hire
Job Summary - 3+ years of experience in Technical Support / IT Support.
- Strong experience providing remote technical support via phone, email, and remote tools.
- Troubleshooting experience with network, system, and communication-related issues.
- Knowledge of LAN/WAN, routers, firewalls, and basic networking.
- Experience with incident management, ticketing, escalation, and SLA requirements.
- Knowledge of VoIP or communication systems.
- Strong troubleshooting, problem-solving, documentation, and customer service skills.
- Experience documenting technical issues, troubleshooting steps, resolutions, and knowledge-base articles.
- Ability to monitor system performance, service metrics, and recurring technical issues.
- Comfortable working in a 24/7 shift-based onsite environment and managing multiple priorities.
- Experience collaborating with engineering and cross-functional teams to resolve complex issues.
- Associate degree or equivalent technical education required.
- Preferred certifications: CompTIA A+, Network+, or Security+.
- Preferred experience with RF/Network, mobile communication technologies, and AI-enabled technical tools.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
Job Requirement
- CompTIA A
- Network
- LAN/WAN
- Technical Support
- IT Support.
Reach Out to a Recruiter
- Recruiter
- Phone
- ANAND VYAS
- anand.vyas@collabera.com
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