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Business Systems Analyst
Contract: Buffalo, New York, US
Salary Range: 35.00 - 40.00 | Per Hour
Job Code: 371833
End Date: 2026-10-22
Days Left: 11 days, 20 hours left
Position Details:
Location - Buffalo, NY - 14203 (Hybrid Preferred, Open for Remote)
Title - Business Systems Analyst - Capacity Management
Pay range- $35-40/hr
Skill Set
- Project Management
- Capacity Reporting
- Team Communications
Overview
- We are seeking a highly motivated Business Systems Analyst IV to support and mature the Enterprise Capacity Management Program
- This role will operate as a key contributor within the program function that coordinates capacity and demand visibility across decentralized technology domains
- The ideal candidate will drive cross-domain reporting, governance coordination, and analytics development to enable enterprise-wide visibility into capacity utilization, risks, and forward-looking demand
- This position plays a critical role in supporting leadership decision-making by ensuring consistent, actionable, and data-driven capacity insights are delivered through established governance forums
Primary Responsibilities
Program Coordination & Reporting
- Partner with technology domain teams to collect and align capacity and demand-related inputs, including utilization trends, forecasts, risks, and constraints
- Aggregate domain-level data to produce a consolidated enterprise capacity view for leadership and governance forums
- Develop and maintain standardized reporting templates, dashboards, and artifacts to ensure consistency across domains
- Support the evolution of enterprise capacity reporting frameworks and KPIs
Governance & Meeting Facilitation
- Coordinate and facilitate capacity management working group sessions and governance forums (e.g., Senior Working Group, Steering Committee)
- Prepare and present capacity reporting materials, including executive summaries, risk insights, and decision support content
- Track meeting outcomes, decisions, and follow-up actions to ensure program continuity and accountability
Analytics & Insights
- Analyze capacity data to identify trends, risks, constraints, and opportunities for optimization
- Support development of operational analytics strategies, KPIs, and reporting metrics to measure program maturity and performance
- Enable data-driven decision-making by producing clear, actionable insights for stakeholders
- Stakeholder Engagement
- Collaborate with infrastructure domain leads, enterprise monitoring teams, and architecture stakeholders to gather and validate reporting inputs
- Facilitate discussions to align on reporting expectations, data availability, and governance requirements
- Support cross-functional efforts to improve capacity management practices and reporting maturity
Program Support & Continuous Improvement
- Assist in refining capacity management standards, processes, and reporting structures
- Identify gaps in reporting, data quality, and process consistency, and recommend improvements
- Support onboarding of new domains into the capacity management program and reporting cycle
Required Qualifications
- Bachelor's degree in information systems, Computer Science, Business, or related field (or equivalent experience)
- 5+ years of experience as a Business Systems Analyst, Data Analyst, or similar role
- Experience working in enterprise IT environments, preferably with infrastructure, monitoring, or operations teams
- Strong ability to analyze, aggregate, and interpret data across multiple sources
- Experience supporting governance forums and executive reporting
Preferred Qualifications
- Experience with capacity management, observability, or enterprise monitoring platforms
- Familiarity with capacity planning, forecasting, and demand management concepts
- Experience developing dashboards and analytics (Power BI, Tableau, Excel, etc.)
- Knowledge of industry frameworks (e.g., ITIL, NIST, FFIEC) related to capacity and availability
Key Competencies
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management
- Ability to operate in a cross-functional, matrixed environment
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
Job Requirement
- Project Management
- Capacity Reporting
- Team Communications
- Capacity Planning
Reach Out to a Recruiter
- Recruiter
- Phone
- Sakshi Kothari
- sakshi.mishra@collabera.com
Apply Now
Apply Now
