• Net new expansion for support
• Client is expanding their data center presence in Canada and growing their team; they need a manager to oversee the team of data center technicians and lead the operations of client's datacenter infrastructure and team
   

• Ensuring stability, performance, security, compliance, and continuous improvement of cloud infrastructure and services while meeting customer SLAs.
   

• No Specific project - Ongoing operation and continuous improvement of a critical datacenter environment.
• Infrastructure lifecycle management, including upgrades, renewals, deployments, and decommissioning.
• Improvement of datacenter monitoring, availability, security, compliance, and operational procedures.
• Customer and hosting-provider initiatives involving electrical connections, cabling, remote/on-site support, and infrastructure projects.
• Maintaining 24/7/365 service availability and responsiveness to customer requirements.

• Ensure reliable 24/7/365 operation of datacenter infrastructure and services.
• Lead and manage the datacenter operations team. (5 direct reports including expansion and growth)
• Involved in hiring as they continue to grow in Sherbrooke, leading projects and expansion of 14 megawat
• Opening a new site in Montreal
• Maintain infrastructure availability and meet established SLAs.
• Improve preventive maintenance, monitoring, incident response, and root-cause analysis processes.
• Ensure compliance with MOP, SOP, and EOP procedures.
• Manage infrastructure security, vulnerabilities, upgrades, and compliance audits.
• Maintain accurate DCIM/IPAM infrastructure records.
• Manage vendors, suppliers, technical partners, and service providers.
• Support budgeting, contract management, and infrastructure projects.
• Build strong customer relationships and report on KPIs, SLAs, and service performance.
• Develop team members, establish objectives, manage performance, and promote a collaborative work environment.

• Ensuring team has support
• Process improvements
• Ensuring conversion of room, insulation of generators, networking and vendor management.
• Supervise daily operations of critical datacenter infrastructure, including UPS, generators, chillers, precision cooling, and ancillary systems.
• Manage, coach, and develop the datacenter team.
• Knowledge of infrastructure security and vulnerability management.
• Experience with incident management and root-cause analysis.
• Managing Safety protocols, COE

• Experience managing and leading technical teams min 5 direct reports
• 1-3  years of supervising/ managing people
• Background in networking in a data center including HVAC, UPS, electrical pannel
• Strong knowledge of mechanical/electrical datacenter systems (BMS, CMMS, and EPMS systems.)
• Hardware and infrastructure knowledge. (cooling systems, operating systems, cloud computing, and virtualization.)
• Bilingual in French - Strong communication and relationship-building skills.

• Experience in a cloud/datacenter service-provider environment. - Estruxture, Vantage, Hypertec, AWS
• Experience managing customer-facing infrastructure services and SLAs.
• Experience with DCIM/IPAM platforms.
• Experience with MOP/SOP/EOP processes.
• Experience managing infrastructure suppliers and contracts.
• Experience with datacenter lifecycle planning and MEP projects.
• Experience supporting compliance audits.
• Experience working with hosting providers and third-party technical partners.
• French/English bilingual capability may be advantageous given the Quebec location, although the posting does not explicitly state this as a requirement.

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.