• First 6 weeks: Onsite 3 day per week for training
• After training: Onsite 2 day per week

• Handle customer billing inquiries related to software subscriptions and invoices.
• Process software entries, credits, cancellations, contracts, and orders.
• Maintain accurate customer subscription and billing information.
• Reconcile invoice discrepancies and work with internal teams to resolve issues.
• Perform data management using Excel across multiple systems.
• Support billing process improvements, UAT, and process documentation.
• Record and track customer-facing tasks and maintain accurate records.

• Strong customer service and communication skills.
• Comfortable handling billing and challenging customer conversations.
• Strong analytical, deductive reasoning, and attention-to-detail skills.
• Intermediate Excel skills, including SUM, VLOOKUP, or XLOOKUP.
• SAP experience for order entry and reporting is preferred; training may be provided.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Process improvement and technical record-keeping skills.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.