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Customer Service Representative
Contract: Minneapolis, Minnesota, US
Salary Range: 20.00 - 21.00 | Per Hour
Job Code: 372170
End Date: 2026-11-05
Days Left: 26 days, 4 hours left
Job Title: Customer Service Representative
Duration: 6 Months
Location: Minneapolis, MN - 55422
Pay Rate: $20 - 21/hr
Summary:
The main function of a Customer Service Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
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Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
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Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
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Refer unresolved customer grievances to designated departments for further investigation.
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Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skill:
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Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
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Ability to work independently and manage one’s time.
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Ability to accurately document and record customer/client information.
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Previous experience with computer applications, such as MS Word and PowerPoint.
Education/Experience:
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High school diploma or GED preferred.
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2-4 years customer service related experience required.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
Job Requirement
- Customer
- Customer service
- Call voulme
- Inbound call
Reach Out to a Recruiter
- Recruiter
- Phone
- Sharvari Doke
- sharvari.doke@collabera.com
Apply Now
Apply Now
